Frequently Asked Questions
Everything you need to know about your JK beauty experience.
Are JK products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All JK products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been opened.
Do you ship internationally?
Currently, JK ships to North America and select European countries. Shipping rates and delivery times vary depending on your specific location.
How can I check the status of my order?
You can log into your JK account to view your order history or use the 'Track My Order' link provided in your confirmation email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.